Contributions of Patients Satisfactions for Improving the Health Services According to The Total Quality Management at The Al-Mawani Teaching Hospital, Basra, Iraq

Abstract

The aim of this study is to identify the relationship between patient satisfaction in improving health services through the use of elements of comprehensive quality management in Al-Mawani Teaching Hospital in Basra, which is one of the hospitals with a capacity of 400 beds, where a sample of 612 inpatient, representing 10%, was taken from a population of 6102 patients. Recumbent for the first semester of 2024. Data was collected using a questionnaire. The data was analyzed by SPSS and Minitab statistical software and the results were showed that the Health services at Al-Mawani Teaching Hospital was satisfied by patients according to the five factors of the Total Quality Management (TQM) so, it can be concluded that the TQM factors affected the Health service at the hospital under study.